Terms of Service
Effective date: July 14, 2026. These terms govern use of the REALITY platform, including private early access workflows for buyers, sellers, agents, and administrators across Montana and Phoenix.
During early access, REALITY may also be presented as REALITY by Rematch because the product is currently launched through Rematch-owned domains and operating infrastructure.
Using the service
By creating an account, using the app, or submitting information through REALITY, you agree to these terms and to our privacy practices. You are responsible for keeping your sign-in method, passkey, verification code, and account information secure and accurate.
Private early access
REALITY is currently offered as a private early access product. Features may change, availability may be limited by market or role, and some listings or workflows may remain invitation-based while the platform is refined.
Real estate and advisory disclaimer
REALITY provides software, matching tools, communication workflows, and listing support. Unless explicitly stated otherwise, the platform does not provide legal, tax, lending, appraisal, title, brokerage, or investment advice. Users should rely on qualified professionals before making property, financial, or legal decisions.
Reality Check and match readiness
Reality Check, buyer readiness, seller property context, and MatchGuard outputs are product guidance tools. They are based on user-provided criteria and available property details, and they do not verify cash funds, credit, financing approval, property condition, insurance availability, flood status, valuation, or legal obligations. Sellers are not blocked from managing listings because of a low seller score.
Internal partner or support queues, if used, remain subject to review before any outside referral or vendor workflow is activated. REALITY does not provide statutory brokerage, lending, insurance, title, appraisal, tax, or legal services through the Reality Check flow.
User submissions and listings
If you upload documents, submit listings, request tours, or share property information, you represent that you have the right to provide that content and that it is materially accurate to the best of your knowledge.REALITY may review, limit, remove, or decline content that appears misleading, unlawful, abusive, or operationally unsafe.
Exact seller property addresses are private by default in buyer-facing listing and match experiences. If a seller chooses to make an address visible to buyers, the seller is responsible for that disclosure and should consider privacy, security, drive-by, and unwanted-contact risks before opting in.
Safety reports and moderation
Users may report profiles, listings, matches, or messages that appear unsafe, misleading, abusive, discriminatory, or inconsistent with fair-housing expectations. Reports are reviewed for platform safety and may result in content limits, account restrictions, or support follow-up.
Acceptable use
You may not use the platform to harass others, misrepresent identity, scrape protected data, interfere with service availability, bypass access controls, or upload unlawful or harmful content. We may suspend or terminate accounts that create operational, safety, legal, or trust risks.
Separate platform acknowledgements
Before entering a protected workspace, users separately acknowledge responsible-use and service-request information-sharing standards. Acceptance is timestamped. Discriminatory, criminal, harassing, fraudulent, or unlawful use may result in investigation, content removal, account restriction, or termination.
Repair requests and MLS data
Repair requests remain in internal review until the seller authorizes an approved provider match. Only information reasonably necessary for the selected request may be shared. MLS and IDX data connections are activated only after authorization, licensing, and technical review; the platform does not permit scraping, credential sharing, or access-control evasion.
Communications and support
By using REALITY, you agree that the service may send account notices, support updates, security messages, and workflow-related communications using the contact details tied to your account. For help or complaints, use the support page.
Sponsored content and advertisements
REALITY may show clearly labeled sponsored partner content or advertisements in non-overlapping in-page placements, including contextual web ads from providers such as Google AdSense. Sponsored content does not change MatchGuard results, Reality Score, protected messages, dashboard ranking, or the availability of buyer or seller contact information.
Advertisers and ad networks are responsible for their own offers, claims, licensing, pricing, and services. We may reject, pause, or remove ads that appear misleading, discriminatory, unlawful, unsafe, or inconsistent with platform trust. Users must not be encouraged, forced, or rewarded to click ads.
Unsubscribe
You may request unsubscribe through the unsubscribe request page. Some records may be retained for fraud prevention, dispute handling, security review, legal compliance, or operational continuity where permitted by law.
Limitations
REALITY is provided on an as-available basis during early access. We work to keep the platform reliable and accurate, but we cannot guarantee uninterrupted availability, complete listing accuracy, or error-free operation in every device, market, or workflow.
Updates to these terms
We may update these terms as the service evolves. Material changes will be reflected by updating the effective date on this page, and continued use of the service after an update means the revised terms apply.