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Account controls

Request account or data removal.

This public page lets users request removal review for theirREALITY account and related profile data.

How removal review works

Use this form if you want your REALITY account or personal data reviewed for removal. We may verify ownership before deleting information. Do not include passwords, verification codes, ID images or financial documents.

Only want to stop promotional messages? Unsubscribe from marketing without deleting your account.

For Didit data, request privacy erasure explicitly, including retained biometric templates. If a child submitted information, identify this as an underage-data request. External deletion and permitted retention require review.

What to includeYour account email, optional phone number, and enough detail for the team to locate the correct profile.
What happens nextThe operations team reviews the request, verifies ownership where needed, and replies with next steps.
Need regular help instead?Use the general contact form for tours, support, listings, or technical questions.

Request removal review

This is the public request path for account and data removal review. Use the same email tied to your account whenever possible.

Every request generates a ticket so review stays traceable.